"Communicating with IMPACT" - Patrick Donadio, MBA

Communication skills are a fundamental tool to becoming a great leader. While simple tasks can often be communicated in a traditional way, the majority of communication is much more complex. In today’s work environment we are getting away from linear communication. Instead, our communication has shifted to being a two-way street, embracing situations involving teamwork and dialogue. Over the next few weeks I would like to talk about some key communication skills that leaders need to lead in these challenging times. Today let's start with the three components to interpersonal communication : 1. Words 2. Voice 3. Non-verbal action Words tend to be the focus of most people who are trying to communicate, but in reality they may make up only 7-15 percent of the message. The rest of the message is communicated through vocal inflection, tone and body language. ACTION - So during these hectic times before you communicate be sure to stop... and ask yourself... what tone and body language